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Privacy Policy
Website Privacy Notice
Effective Date: September 2025. We are ICO Registered. ZB929065
At N&N Balloons Ltd, we are committed to safeguarding your privacy and protecting your personal information. This policy explains how we collect, use, and store your data in line with the UK General Data Protection Regulation (UK GDPR).
1. Information We Collect
We may collect the following personal data when you make an enquiry, booking, or complete a form:
Full name
Email address
Phone number
Event address or venue location
Children’s names and ages (for personalised items)
Signatures (used for booking confirmation and agreement to terms)
Payment details (processed securely via third-party providers)
Photos or videos from your event (only with your consent)
2. How We Collect Information
We collect data when you:
Contact us via email, phone, or social media
Confirm a booking or request a quote
Provide details for event setup
Give permission for media use
3. How We Use Your Information
We use your personal information to:
Manage and confirm bookings
Coordinate event logistics
Issue invoices and process payments
Communicate with you about services
Comply with insurance and legal obligations
Share event photos with your consent (website/social media)
4. Data Storage & Security
Your information is stored on secure, password-protected systems and encrypted platforms such as Jotform. Only authorised staff at N&N Balloons Ltd have access to your data.
5. Data Retention
We retain your data for up to 2 years after your most recent booking, unless required for longer by law, insurance, or financial purposes. You may request deletion of your data at any time by contacting us.
6. Photography & Social Media
We may use photos or videos of your event setup for:
Our website
Social media channels
Promotional and marketing materials
If you prefer not to be included, please inform us in writing before your event at: contact@nandnballoons.com
7. Cookies & Website Tracking
We use cookies and tools such as Google Analytics to monitor website usage, improve our services, and enhance your experience. You can manage cookies via your browser settings or through our cookie consent banner.
8 . Third-Party Processors
Some data (e.g., payments) may be securely shared with third-party providers such as Stripe These providers are responsible for their own GDPR-compliant policies.
9. International Transfers
Some data may be processed or stored outside the UK/EU (e.g., Jotform’s servers). We ensure third-party providers apply Standard Contractual Clauses or equivalent safeguards to maintain GDPR compliance.
10. Automated Decision-Making
We do not use automated decision-making or profiling systems when processing your personal information.
11 . Children’s Data
We may collect the names and ages of children when required for personalised services (e.g., custom balloons). Parental consent is always required. We do not market to children, and their data is only stored for as long as necessary.
12 . Your Rights Under GDPR
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data
Withdraw consent at any time
Object to certain types of processing
File a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled
13. Contact Us
To exercise your rights or request deletion of your data, please contact:
14. Updates to This Policy
We may update this policy from time to time to reflect changes in law or services. The latest version will always be available on our website.